FAQ

In the event of any delay because of customs or if your package does not reach you, please contact our customer service immediately so that we can re-ship to you without any delay. On a kindly note: if UPS or DHL or fedex show your package delivered in this case we will assume it has arrived to you.

We sure do! Check out the size guide on our site. It’s your GPS to the world of perfect fits. Still not sure about what size to order? Shoot a message over to our customer service team. They’re all ears.

We ship to more than 90% of places around the world. Still, there are some exceptions. If you're unsure about something, just message our customer service team. They're ready to help you.

We accept major credit cards, including Visa, Mastercard, American Express, also you'll find a list of all accepted payment options at checkout.

Could you please let me know why I haven't received a tracking number yet?
Processing and transit from our logistics center to your country take 7to14 days. Once we dispatch your order from our warehouse, we’ll email you the tracking number. You can also receive it via email or WhatsApp.

Yes, we accept returns as long as the items remain in their original, resellable condition. Please note that our products are shipped from China, and all returns must be sent to our designated address in that country.

You can then watch for a tracking email to arrive shortly. On average, delivery is scheduled to take between 8 and 14 days. However, sometimes, particularly if there are customs checks or adverse weather conditions, there can be some sort of delay in the process. Your package should arrive within 25 days. If your package does not arrive, please contact our customer service team. We will help you arrange a redelivery or offer a refund.

You can get in touch with our customer service team by phone, email, WhatsApp, or through our website's live chat. They are available to help with any questions or concerns you may have.